Refund policy

Return, Refund & Cancellation Policy

This Return, Refund, and Cancellation Policy (“Policy”) governs the purchase of products through IndiBarn (the “Marketplace Website/Platform”). By placing an order on IndiBarn, you agree to the terms outlined below.

1. Standard Return Window & Brand Exceptions

  • Standard Return Window: You may request a return within 5 days from the date of delivery.

  • Sellers / Brand Partner Exceptions: Certain third-party brand partners selling on our marketplace offer return windows extending beyond 5 days. In such cases, the vendor's longer return period will apply, and our customer support team will facilitate the process accordingly.

2. Mandatory Return Eligibility Criteria

To qualify for a return and refund, the item must fulfill all of the following conditions:

  • Condition: Must be unused, unworn, unwashed, and undamaged, with no signs of wear, makeup, or scent.

  • Packaging & Tags: Must be returned in original packaging with all original brand tags, labels, authenticity cards, and accessories intact.

  • Proof of Purchase: Accompanied by the valid tax invoice or proof of purchase.

3. Proof of Damage / Defect Requirement (Unpacking Video)

In compliance with industry safety and fraud-prevention practices:

  • For claims regarding missing items, transit damages, defective products, or incorrect items, customers are strongly advised to provide an uninterrupted, unedited unpacking video along with clear photographs showing the outer shipping bag, shipping label, and the damaged/defective product.

  • Claims without verifiable proof may undergo additional verification and could face delays or rejection.

4. Non-Returnable & Non-Refundable Categories

In accordance with health, hygiene, and customized product norms, the following items are strictly non-returnable:

  • Personalized / Custom-Made Goods: Made-to-order apparel or bespoke items.

  • Innerwear & Personal Care: Undergarments, loungewear, cosmetics, or beauty products due to health and hygiene standards.

  • Perishable Items: Food, plants, or floral arrangements.

  • Hazardous / Flammable Goods: Aerosols, liquids, or batteries.

  • Clearance / Final Sale Items & Gift Cards: Products explicitly marked as non-returnable at the time of purchase, or digital gift certificates.

5. Order Cancellation Rules

  • Cancellation Before Dispatch: You can cancel your order free of charge within 12 hours of placement or until the order status changes to "Shipped," whichever is earlier. A full refund will be processed to the original payment method.

  • Cancellation After Dispatch / Refused Delivery (RTO): If an order is canceled after dispatch or rejected at the time of delivery without valid cause, actual two-way logistics and handling charges may be deducted prior to issuing the refund.

6. Return Shipping & Logistics

  • Defective, Damaged, or Incorrect Items: IndiBarn or the merchant will arrange a reverse pickup at zero additional cost to you.

  • Buyer’s Remorse / Size Adjustments: Where reverse pickup serviceability is available, a flat logistics convenience fee (or reverse pickup fee) may be deducted from the final refund amount, as communicated at the time of reverse pickup creation.

  • Non-Serviceable Pincodes: If reverse pickup is unavailable at your pincode, you may be requested to self-ship the item via a trackable courier service. Eligible courier costs will be reimbursed/credited upon verification of the shipment receipt.

7. Reverse Quality Check (QC) & Rejection Terms

  • All returned products are delivered to the seller/warehouse and undergo a strict Quality Check (QC) inspection.

  • QC Rejection: If an item fails the QC test (e.g., used condition, missing tags, altered fabric, or missing invoice), the return request will be rejected. The item will be shipped back to you at your cost, and no refund will be issued.

8. Refunds & GST Adjustments

  • Processing Timeline: Once the return passes Quality Check inspection at the merchant location, your refund will be initiated within 3 to 7 business days.

  • Mode of Refund: Prepaid orders will be refunded automatically to the original payment source (Credit/Debit Card, UPI, Net Banking). For Cash on Delivery (COD) orders, refunds will be credited via NEFT/UPI details provided by you or issued as Store Credit.

  • Statutory Taxes (GST): Refunds are processed in accordance with Indian Goods and Services Tax (GST) rules, including the issuance of appropriate Credit Notes. Any original shipping or COD fee collected is non-refundable.

9. International Orders & Cross-Border Compliance (e.g., EU 14-Day Right)

  • European Union Residents: In compliance with EU Consumer Protection Laws, orders shipped to the European Union carry a 14-day cooling-off period, allowing cancellation or return within 14 days of delivery without requiring justification, provided goods remain unused and tagged in original condition.

  • Customs Duties: For international returns, import tariffs, entry taxes, or local customs duties incurred during the return shipment remain non-refundable unless specified otherwise by local regulations.

10. Customer Support & Nodal Grievance Officer

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, for any questions, return requests, or grievances regarding your order, please contact us:

  • Email Support: support@indibarn.com

  • Grievance Support: support@indibarn.com (Subject Line: "Grievance - [Order ID]")

  • Official Website: www.indibarn.store