Shipping policy

Shipping & Delivery Policy

IndiBarn.store (operated by Indibarn Ventures Private Limited) is committed to delivering your orders accurately, securely, and in a timely manner. We partner with reliable third-party logistics networks and fulfillment platforms to serve customers across India.

1. Shipping & Logistics Partners

Orders placed on IndiBarn.store are fulfilled through our network of authorized third-party shipping aggregators and courier service providers.

Note: The courier assigned to your shipment is automatically selected based on PIN code serviceability, speed, and real-time operational efficiency.

2. Carrier Terms & Conditions

By placing an order on IndiBarn.store, you acknowledge and agree that your shipment is handled and delivered by third-party logistics and courier service providers.

In addition to this Shipping & Delivery Policy, your shipment is also subject to the specific terms, conditions, operational rules, and carriage policies of the assigned courier service provider (including policies regarding delivery procedures, OTP/signature requirements, address re-direction, and carrier-level liability limits).

3. Order Processing & Dispatch

  • Processing Time: Orders are typically processed and dispatched within 1 to 2 business days (excluding Sundays and national holidays).

  • Order Confirmation: Once your order is placed, you will receive an automated confirmation via Email, SMS, or WhatsApp.

4. Estimated Delivery Timelines

Delivery timeframes depend on your geographic location. Estimated delivery windows after dispatch are as follows:

Delivery Zone Region / Coverage Estimated Delivery Time
Metro Cities Major Metro Regions (Bengaluru, Delhi NCR, Mumbai, Chennai, Kolkata, Hyderabad) 2 – 4 Business Days
Rest of India Tier 2, Tier 3 Cities, and Regional Towns 4 – 7 Business Days
Special Regions Jammu & Kashmir, North-Eastern States, and Island Territories 5 – 10 Business Days

5. Delivery Flexibility & Factors Affecting Timelines

Please note that all delivery timeframes are estimates only and are not guaranteed. Actual transit times depend on transportation networks and external factors beyond our control, including:

  • Courier operational backlogs or flight/rail transit disruptions.

  • Extreme weather conditions, heavy rainfall, or natural disruptions.

  • Regional blockades, local body elections, or government movement restrictions.

  • High volume during peak festive sales seasons across national courier networks.

  • Incorrect or incomplete delivery addresses provided at checkout.

  • Unavailability of the recipient at the delivery location.

IndiBarn.store is not liable for delivery delays caused by these unforeseen operational or environmental factors.

6. Order Tracking

Once your package is dispatched, you will receive a notification via Email, SMS, or WhatsApp containing:

  • The assigned courier service partner.

  • Your unique Tracking ID / Air Waybill (AWB) Number.

  • A direct link to track your package status in real time.

7. Delivery Attempts & Non-Delivery

  • Multiple Attempts: Courier partners will attempt delivery up to 2 or 3 times.

  • Recipient Contact: If you are unavailable, the courier agent will attempt to call the contact number provided during checkout.

  • Return to Origin (RTO): If delivery fails after multiple attempts due to incorrect address or recipient unavailability, the parcel will be returned to our warehouse. Re-shipment or refund requests for RTO parcels are subject to our Refund & Return Policy.

8. Damaged, Tampered, or Missing Items

  • Visibly Damaged Outer Packaging: If the parcel appears damaged, unsealed, or tampered with at the time of delivery, please refuse to accept it and inform the delivery agent.

  • Internal Damage or Missing Items: If an item inside is damaged or missing, please contact our customer support team within 48 hours of delivery.

  • Unboxing Video: We strongly recommend recording a continuous, unedited unboxing video showing the unopened shipping label and contents to assist us with courier claims.

9. Customer Support & Contact Information

If you have any questions regarding your shipment, please contact our support team:

  • Legal Entity Name: Indibarn Ventures Private Limited

  • Brand / Store Name: IndiBarn.store

  • Email Support: support@indibarn.com

  • Corporate Address: Bengaluru, Karnataka, India